Fusionex Rolls Out Major Platform for Korean Mega Resort

Fusionex Ivan Teh – “We are excited to see the rollout of this world-class platform for this amazing and beautiful resort. We look forward to seeing our client leverage this data-driven digital platform in their quest to provide high quality customer experiences.”

Fusionex, a multi award-winning, data technology provider specializing in Big Data Analytics (BDA), the Internet of Things (IoT), Artificial Intelligence, and Deep Learning, has successfully deployed a data-driven travel and hospitality platform to power up the operations of a new mega resort in Korea, in a multi-million dollar contract.

“We are excited to see the rollout of this world-class platform for this amazing and beautiful resort. We look forward to seeing our client leverage this data-driven digital platform in their quest to provide high quality customer experiences.”

Spanning across more than 500 acres, the resort incorporates all types of destinations that guests would want, from theme parks to hotels, entertainment facilities, villas, condominiums, and more. The project includes rolling out a comprehensive digital platform to engage with guests, build brand loyalty, and provide elevated levels of convenience and enhanced customer experience.

Fusionex has introduced its BDA solution, Fusionex GIANT, which will consolidate billions of records, from traveler registration to hotel guest interactions and retail customer management. By harnessing this massive amount of data, the client would use GIANT to cleanse and manage disparate data to gain useful insights and information. The information would then be utilized to facilitate bookings, make product recommendations and provide better customer experience with a high degree of flexibility and personalization.

The Fusionex Big Data platform is also a natural bolt-on for the Fusionex Central Reservation System (CRS), which reaches customers on their terms through convenient online, kiosk, and mobile platforms. CRS will also support requests by travel agents, providing a wider avenue for travelers to find their way to the resort. The system will also provide seamless communication between floor staff and security.

fusionex ivan teh

Besides generating a greater number of visitors for the client, Fusionex will also be working on ways to increase the customers’ lifetime value. Via the Loyalty Management System (LMS), the client will be able to give out loyalty points and redeemable rewards. This turns the holiday paradigm into one of point accumulation or “gamification” that motivates customers through interaction, engagement and loyalty, which will encourage recurring visits.

The client will then be able to unearth hidden insights in its data with a near-real-time overview of the performances of its different hospitality arms, customer behavior and tendencies. They could even conduct a drill-up analysis that checks stats from specific rides, from zones to the entire theme park. Decision-makers will then be able to craft strategies based on Fusionex’s predictive analytics capabilities.

Ivan Teh, Fusionex Managing Director and Chief Executive Officer, commented: “We are excited to see the rollout of this world-class platform for this amazing and beautiful resort. We look forward to seeing our client leverage this data-driven digital platform in their quest to provide high quality customer experiences.” https://themalaysianreserve.com/2017/11/24/malaysian-smes-join-alibabas-singles-day-sale/

Fusionex CEO Powers up Digital Free Trade Zone (DFTZ) Platform

KUALA LUMPUR, Malaysia–(BUSINESS WIRE)–Fusionex is leading a consortium to provide the e-services platform, powered by Big Data technologies, for the world’s first Digital Free Trade Zone (DFTZ) – a ground-breaking initiative jointly launched between the Malaysian Government and e-commerce marketplace titan, Alibaba.

With DFTZ being the brainchild of the Malaysian government, key drivers and stakeholders include the Ministry of Finance (MOF), Malaysia Digital Economy Corporation (MDEC), Ministry of International Trade and Industry (MITI), the Ministry of Transport (MOT), Royal Malaysia Customs Department, Malaysia Airports Holdings Berhad, POS Malaysia, the Malaysia External Trade Development Corporation (MATRADE), SME Corp, etc.

The DFTZ e-Services Platform is a trade facilitation platform that is integrated with other business service platforms and government service platforms, to facilitate a paperless, end-to-end and accurate data capture, data storage, data exchange and data analytics process, in respect of the high growth in internet trade activities.

The DFTZ will facilitate small and medium enterprises (SMEs) and merchants to capitalize on the internet community as well as the e-marketplace via a huge borderless addressable market. At the same time, these cost benefits and efficiencies inadvertently trickle down to consumers who would stand to enjoy faster, efficient and more cost-effective products and fulfillment.

At the DFTZ launch, Malaysian Prime Minister Dato’ Sri Najib Tun Razak declared, “We want to be the leader in the region for global trade. We want this to be the regional hub. We want SMEs to really grow by leaps and bounds and that can happen because of DFTZ. Digital Malaysia is the fastest growing sector in our economy. It is a sector that will enjoy double digit growth, and the sky is the limit! This (the DFTZ) is the part that will provide the growth, the potential, the impetus, the catalyst for us to change, redefine regional and global trade, redefine the role of SMEs, and redefine the partnership of Malaysia and China.”

fusionex ceo

The aim of the DFTZ is to capitalize on the convergence and exponential growth of the internet economy and cross-border e-commerce activities, by facilitating cross-border trade and enabling businesses to import and export goods with a priority for e-commerce.

To achieve this goal, the DFTZ will help businesses including SMEs expedite the transportation of goods regionally. For Phase 1, the DFTZ will set aside a section of the Kuala Lumpur International Airport (KLIA) Aeropolis for storage space and logistics facilities. This will then expand to other sites in subsequent phases.

During his keynote speech at the DFTZ launch, Alibaba Group Chairman and Founder Jack Ma commented, “I am impressed with Malaysia’s vision and speed. DFTZ and eWTP would help small businesses and individual eCommerce players benefit from global trade. Today we are witnessing that in Asia, small businesses can use digital ways to enable themselves to sell things, to buy things, to bridge moneys all across the world. Alibaba commits that we will make this thing – the first DFTZ, the first eWTP – very successful! This is not only an opportunity for Malaysia small businesses. This hub is a hope and opportunity for Asia’s young people and small businesses. It is the opportunity for Asia.”

Giving businesses access to the international market will result in a growing trend of orders and trades fueled by businesses not being confined to specific locations and time zones. The Prime Minister also highlighted that the DFTZ will create 60,000 new jobs and boost exports by SMEs to US$38 billion (MYR160 billion) by 2025.

The DFTZ is also expected to generate a huge amount of online transactions of orders, trade movements, payments, and more, coming in and going out of the country and region, hence the need for the platform to be powered by Big Data technologies.

Dato’ Seri Ivan Teh, Fusionex CEO, says: “The DFTZ is a first of its kind digital hub that brings together a multitude of key parties including trade facilitation players, e-marketplace players, government agencies, logistics providers, freight forwarders, and of course, SMEs. The state-of-the-art e-Services platform is powered by, amongst others, Big Data technologies and Machine Learning that will facilitate trade and allow transactions to take place faster, more cost effectively, more reliably and more efficiently.

This visionary initiative by the Malaysian government and Alibaba will pave the way to a seamless digital trade platform that will help remove unnecessary barriers, reduce costs and minimize or avoid unnecessary delays and encumbrances. We are delighted that Fusionex’s platform will power this initiative. At Fusionex, we believe this marks the beginning of a revolutionary way to perform trade regionally and globally, at speed and at scale.”

More news: https://www.businesswire.com/news/home/20171123005074/en/PIKOM-Fusionex-Inspires-New-Generation-Leaders-PIKOM